Paddery Privacy Policy

Effective Date:

January 1, 2025

Contact:
[email protected]

Website:
www.paddery.com

Paddery (“Paddery,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our website, communicate with us through messaging platforms, or use our home service coordination platform. By accessing or using our services, you agree to the terms of this Policy.

1. Information We Collect

We collect information to help deliver our services effectively and responsibly. This includes:

a. Personal Information

Details that identify you, such as:

Full nameEmail addressPhone numberStreet addressProject or service preferences

b. Service Information

Details related to service requests, such as: Property type and sizeService needs or urgencyCommunication preferencesFeedback and interaction records

c. Professional or Contractor Information

For service providers, we may collect:

Business or trade nameLicensing and insurance statusPayment and tax-related detailsService regions or specialties

d. Device and Usage Data

When you use our website or digital tools, we may collect:

IP addressBrowser and device typePages visited or features usedTime spent on site and interaction logs

e. Supplemental Sources

We may enrich the information you provide with data from tools that support our internal operations, such as customer management, scheduling, or secure payment platforms.

2. How We Use Your Information

We use your information to provide, improve, and support our services, including: Coordinating service requests, scheduling, and project updatesFacilitating communication between homeowners and service providersManaging customer and contractor recordsSupporting payments and invoicing where applicableSending service reminders, confirmations, or important updatesMonitoring service trends and improving platform functionalityComplying with legal obligations or responding to disputesEnforcing our Terms of Use and protecting the integrity of our business. We do not use your information for third-party advertising or unrelated data profiling.

3. How We Share Information

We only share your data when necessary to deliver Paddery’s services or fulfill legal or operational obligations. This may include:

a. Service Matching

When a homeowner requests a service, we may share limited, relevant information with a small number of trusted service professionals. Full contact details are only shared once a provider is confirmed and approved.

b. Operational and Technology Support

We work with external service providers that assist us in operating Paddery. These may include platforms for:

Customer relationship managementMessaging and communicationsScheduling and workflow automationWebsite analyticsPayment and transaction processing

These providers are only authorized to use your information to support Paddery’s operations and are contractually obligated to maintain confidentiality and data security.

c. Corporate Affiliates

Your information may be shared with affiliated entities or internal business units under the same ownership structure, provided they follow the same privacy commitments outlined here.

d. Legal Obligations

We may disclose information when required by law, regulation, legal process, or government request, or when necessary to protect Paddery, its users, or others.

e. Business Continuity

If Paddery is ever involved in a merger, acquisition, or other corporate change, your information may be transferred as part of that process. Paddery is a brand owned and operated by The Graceful Company LLC, which serves as the legal entity responsible for handling your data in accordance with this Privacy Policy. We do not sell, rent, or otherwise share your personal information for external marketing purposes.

4. Your Privacy Rights

You have rights and choices regarding your personal information. You may:

Accessthe personal data we hold about youRequest correctionsto incomplete or outdated informationRequest deletionof your information, where applicableControl your communications, including opting out of reminders by replying “STOP”Ask questionsabout how your data is handled

To make a request or exercise any of the above rights, email us.

5. Data Retention and Security

We retain data only as long as needed to fulfill the purposes described in this Policy, or as required by law. We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or misuse. While no system is completely secure, we continuously evaluate and update our practices to reduce risk.

6. SMS Privacy Policy

We send SMS messages only in connection with services you’ve requested. We never share your opt-in data or consent status with external third partiesSMS may be supported by secure messaging platforms acting solely on our behalfYou may opt out at any time by replying “STOP”Message and data rates may apply depending on your mobile carrier

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect or store data from minors. If we discover that a user is underage, their information will be deleted.

8. Updates to This Policy

We may revise this Privacy Policy from time to time. The “Effective Date” above will always indicate the latest version. If material changes are made, we will notify users via email or prominent notice on our site.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

📧 Email:
[email protected]

🌐 Website:
www.paddery.com